Contact Us
Please submit your enquiry below, and one of our friendly customer services team members will be in touch within five working days.
Where we’re based
Our postal address is: Koyo, Huckletree Soho, Ingestre Court, Ingestre Place, London W1F 0JL, or you can find us at what3words: ///wicked.attend.abodeYour questions answered
Why are you asking me to log into my bank account?
During your application journey, Koyo will ask you to log into your online bank account, so we can access, on a read-only basis your bank transactional data. Only you can choose to share your data using open banking, and the data helps us decide if we can lend to you. Koyo will never see your online banking username or password. We also have no access to your bank account to make changes or withdraw money – and never will.
What do you do with my transactional data?
We use your transactional data to help us with our lending decision. So we can make sure that a loan with Koyo is the right loan for you.
Can I pay my loan off early?
Important: Settlement quotes are valid for 28 days and the amount due is the balance outstanding, plus 28 days interest.
Can I have a payment holiday on my loan?
My circumstances have changed what should I do?